FAQ
ALL PRICES ARE IN CDN DOLLARS
I wanted one of your tees so bad but it’s sold out, will you make more?
Many of our designs and colour combos are one time pressings as TBA is pretty strict on keeping things fresh. Some classic items will resurface from time to time but in general when we are sold out we are sold out. If an item is sold out on our online store make sure to check out our retailers listed in our Stockist section as they may still have it. To keep on top of our releases though we strongly suggest you subscribe to our social media channels on Twitter, Facebook and Instagram.
What are the measurements for your Tee sizes?
ALL Mens T-shirts are body width: S=18", M=20", L=22", XL=24", 2XL=26"
ALL Womens T-shirts are body width: XS=14 1/2", S=15 3/4", M=16 1/4", L=17"
Where is the TBA Brand store?
There is no official TBA store. Our line is available through our online site, the multiple retailers listed on our stockists page as well as at our pop-up shops which we announce from time to time through our social media channels. We strongly suggest you subscribe to our social media channels to stay informed on new stockists and upcoming pop-up shop dates.
What form of payment does TBA accept?
We accepts PayPal and will ship only to the confirmed address stated in the PayPal account.
How much is shipping?
We now charges a flat rate of $10 for all orders in Canada and a flat rate of $15 for all orders from the United States. For orders outside Canada and the United States there is also a flat rate of $20 but does not include a tracking number and is shipped as small packet - international surface. However if your order is over 100.00 you will get free shipping when you enter the discount code "OVER100". For orders of stickers alone there is a $1 shipping fee.
Discount Code.
You can only use 1 discount code per purchase so choose wisely.
When will my order arrive?
Please allow 5 business days for order processing and verification, and an additional 5-10 business days for delivery. All items ship through Canada Post with a tracking number except for stickers and orders outside of Canada and the United States which will be sent through normal ground mail. International orders sent through ground mail typically take about 6-8 weeks to arrive.
I live outside of Canada and the United States but I can’t wait 6-8 weeks.
Email your order and your request to [email protected] and we will make special arrangements to ship your order through air, we can also include a tracking number, however we will not cover the additional shipping costs and you will have to cover these additional charges.
I love your gear and I want it like yesterday.
Email your order and your request for priority shipping to [email protected] and we will make special arrangements to next day ship your order, however we will not cover this shipping cost and you will have to cover the additional charges.
I changed my mind, can I get a refund or can I make an exchange?
We do not accept returns for refunds, credits or exchanges. All sales are final. Please ensure you have checked your order thoroughly before finalizing your purchase.
I placed a successful order but why didn't I receive a confirmation/tracking email yet?
You will receive a receipt for your order from Paypal.com and if you're in Canada or the Unites States all shipments will have a tracking number and can be given upon request.
Can I contact you directly with any questions?
Please feel free to contact us at [email protected].
I love your goods so much I want to sell it myself to others!
Well that's awesome, email [email protected] and we will be more than happy to provide you with wholesale/bulk order discounts on any of our goods.
I already have all your designs in every colour but I want more, will you be making new stuff?
Once in a while we will give sneak peeks through our social media channels.